Senecta pricing for home care agencies

What the price includes

• The pods, on loan. We ship them at our cost and they stay Senecta's property, so there is no hardware to buy or depreciate.
• The service. Detection of a possible fall, the spoken check-in, alerts to your agency and to the emergency contacts recorded for the home, the Senecta portal for your team and the app, with software updates as they ship.
• Replacements. If a pod fails because of a defect, we ship a replacement within three business days of confirming the fault, at no charge.
• Your care software. On request, we connect Senecta to your care management software where it offers an open API, at no extra charge (your software provider's own fees, if any, are yours).

Three pods cover the rooms where people most often fall alone: usually the bedroom, the bathroom and the room they spend the day in. A larger home, or a client who uses more rooms, can have more pods at $25 each.

How billing works

• Nothing on signing. You add a card or a bank account (ACH) when you sign the order. The first charge is on the day the pods are delivered, then on the same day each month, in advance.
• Homes added later are charged from their own delivery day, prorated to your next billing date.
• Month to month. Cancel by email at any time; it takes effect on the next billing date, and the month in progress is not refunded. Your price is fixed while the agreement runs.
• A 30-day placement refund. If a home in your first order is not in service within thirty days of delivery, we refund its fee and you send its pods back at our cost.

What your families pay

You set the price. Families pay your agency, on your invoice, usually as a monthly line next to the care hours they already buy; they never pay Senecta. Some agencies include it in a premium care package, others sell it as its own service for the hours between visits. Whatever you charge above $149 is your margin, before your team's time on setup and on alerts:

For a home with up to three pods. Illustrative arithmetic, not a pricing recommendation: what families accept depends on your market and on the response you offer with it.

The other way to look at it is against a shift. A single overnight caregiver costs a family far more each night than a month of monitoring costs you. Monitoring does not replace that caregiver, and it is not meant to: it covers the hours a family was never going to buy. We worked through that comparison in overnight shifts versus overnight monitoring.

How this compares with other pricing models

Monitoring for home care is sold in a few different ways, and the right one depends on how many of your clients you want to cover.

• Per home (Senecta). You pay for the homes that have pods, with no minimum. Suits agencies that want to start with a handful of clients and grow.
• Per billable hour, agency-wide. Some vendors charge on every care hour your agency bills, with a monthly minimum, and cover all your clients. Suits large agencies that want every client covered. See Senecta vs Sensi.AI for the details of the best-known example.
• A family's own medical alert subscription. Cheap, but the client has to wear the button and press it, and the subscription is not part of your service. Our comparison of fall detection options covers where each approach fails.

The pods: loan, moves and returns

• The pods remain Senecta's property while you use them. You can move one to another client's home at your own shipping cost, once the home's record and consent are updated.
• When the agreement ends, you return the pods within thirty days with the return materials we send. A pod that is lost, stolen or damaged beyond normal wear costs $350; a late return costs $50 a week, up to $250.
• Each pod needs a power outlet and has its own cellular connection, so it does not depend on the client's Wi-Fi.

Questions agency owners ask

Is there a setup fee?

No. There is no setup fee and no charge for shipping the pods; nothing is charged until the pods are delivered.

Is there a minimum number of homes or a minimum term?

No. You can start with one home, and the agreement runs month to month with no minimum term.

Do you offer volume pricing?

The prices on this page are our standard prices. If you are planning a larger rollout, talk to us about it on a demo.

Can a family buy Senecta directly?

No. Senecta is offered through home care agencies, as part of their care. Families pay their agency.

What do we sign?

A three-page service agreement and a data processing addendum, sent with your order link. Both are signed electronically.