PrivacySenecta app support
We’re here to help.
Help with the Senecta app: signing in, who is called, and the pods.
Signing in
Tap Get started and enter your email address. We’ll email you a 6-digit code, so there’s no password to remember. Use the address your invitation to Senecta went to. The code expires in 10 minutes: if it hasn’t arrived, check your spam folder, then ask for a new one.
Who is called
In People, choose who is called if your loved one doesn’t answer the pod, and in what order. Senecta calls them one at a time, and the first to answer takes it.
If a pod shows offline
Check that it’s plugged in and the outlet has power. A pod on Wi-Fi also needs the home’s Wi-Fi to be working. Once the pod is back, the app shows it online again.
Deleting your account
Open Account in the app and tap Delete account. It deletes your account for good and signs you out on every phone.
Talk to a person
Email hello@senecta.ai. Tell us what happened and which version of the app you have, but never include a password or health information.